Deluxe Room King Bed
- 2 Queen Size Beds
- Shower
- Bathtub
- Air conditioning
Hotel · Nairobi · Nairobi
Fairmont The Norfolk
A storied Nairobi retreat beside the Kenya National Theatre, where heritage meets modern comfort.
- Garden views and historic charm
- Health club and outdoor pool
- Top-rated service (9.5/10)
8.8
Great
398 reviews
Booking.com 8.8 · 398 reviews
About
Fairmont The Norfolk
Fairmont The Norfolk is a 5-star hotel on Harry Thuku Road, next door to the Kenya National Theatre. The property is set in gardens and offers views over the grounds, with a health club and Wi-Fi throughout. The hotel carries a colonial style that guests specifically appreciate.
Rooms range from Deluxe and Fairmont rooms to a Signature King Suite with a balcony. Most include air conditioning, a bathtub, and garden or courtyard views. On-site facilities cover an outdoor pool, spa, fitness centre, several dining options including the notably praised Tatou restaurant, and a paid airport shuttle.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
In brief
What works, what to weigh
+
Strengths
5 reasons to book- Exceptional service and staff — Guests repeatedly highlight the attentive and efficient staff, making service a standout feature of the stay.
- Historic charm and garden setting — The colonial architecture and lush gardens create a distinctive, peaceful atmosphere that guests love for morning coffee or unwinding by the pool.
- Great location near the National Theatre — The hotel is next door to Kenya National Theatre, with a market and shops within walking distance, making it convenient for exploring the area.
- Well-regarded breakfast and dining — Breakfast is described as 'stellar' with several options, and the on-site Tatou restaurant is singled out as a must-visit.
- Comprehensive facilities — From an outdoor pool and spa to a fitness centre and business amenities, the hotel offers everything expected of a top-tier property.
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Worth weighing
4 to weigh- Mixed comfort ratings — Comfort scored 8.0/10, below other categories, and one review rated their stay 5.4/10, suggesting room quality may vary.
- Potential for lower value perception — Value scored 9.0/10, but given the price point, some guests may expect more for the cost, especially if room standards vary.
- No pets allowed — The hotel does not accept pets, which may limit options for travellers with animals.
- Check-in window ends at 23:30 — Late arrivals after 11:30 PM may not be accommodated, which could be inconvenient for some guests.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Deluxe Room Twin Beds
- 3 Single beds
- Shower
- Bathtub
- Air conditioning
Suite
- 1 King-size bed
- Shower
- Bathtub
- Air conditioning
Junior Queen Suite
- 1 King-size bed
- Shower
- Bathtub
- Air conditioning
Fairmont Twin Room
- 2 Single beds
- Shower
- Air conditioning
Queen Suite
- 1 King-size bed
- Shower
- Air conditioning
Deluxe Courtyard Twin Room
- 3 Single beds
- Shower
- Air conditioning
Signature King Suite
- 1 King-size bed
- Shower
- Bathtub
- Balcony
- Air conditioning
Family Room
- 1 King-size bed
- Shower
- Coffee machine
- Air conditioning
Deluxe Family Queen Room
- 2 Single beds or 1 Queen-size bed
- Shower
- Air conditioning
Fairmont Queen Room
- 1 King-size bed
- Shower
- Air conditioning
Deluxe King Room
- 1 King-size bed
- Shower
- Bathtub
- Balcony
- Air conditioning
Deluxe Courtyard King Room
- 2 Queen Size Beds
- Shower
- Balcony
- Air conditioning
Superior Queen Suite
- 1 Queen-size bed
Deluxe Suite King Bed
- 1 King-size bed
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- Lift
- Currency exchange
- ATM/Cash machine
- No smoking on site
Food & Drink
- Restaurant
- Poolside snack bar
- Snack bar
- In-room breakfast
- Special diet menus
- Packed lunches
- Happy hour
Wellness & Leisure
- Outdoor swimming pool
- Spa & wellness centre
- Sauna
- Steam room
- Fitness centre
- Golf course
Services
- Room service
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Car hire
- Paid airport shuttle
- Valet parking
In-Room Amenities
- Air conditioning
- Mini-bar
- Tea and coffee facilities
- Ironing facilities
- Flat-screen TV
- Free toiletries
Business & Events
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Family & Accessibility
- Cots
- Babysitting/Child services
- Children's buffet
- Rooms/ Facilities for disabled
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.8/10 from 398 reviews
Booking.com · 8.8 · 398 reviews
8.8Verified guest“The location in a lovely area was a standout, with a market and shops nearby. The triple room was generously sized and airy, looking over the garden. Everything surpassed high expectations – I would return on my next trip.”
8.8Verified guest“The room was extremely pleasant, air-conditioned, with a mini bar and high-quality sheets.”
8.8Verified guest“The garden view was lovely, perfect for morning coffee. The historic charm really enhanced the experience. The pool area and cozy bar were great for unwinding – it felt like an oasis away from the bustle. Staff were very attentive.”
8.8Verified guest“Tidy, fully renovated rooms with exceptionally comfortable beds. Check-in was smooth and parking was right at the hotel.”
8.8Verified guest“The staff were wonderful and the ambience was great – an oasis in Nairobi. Glad to be back!”
8.8Verified guest“We thoroughly enjoyed our visit to the elephant orphanage and an exciting safari in Nairobi National Park.”
04 — Location
Getting around Nairobi
The property sits in Nairobi.
Kenya National Theatre: The hotel is right next door to the Kenya National Theatre, making it easy to catch a performance or explore the cultural hub.
Local Markets & Shops: A market and stores are nearby, ideal for browsing local goods or picking up essentials.
Nairobi National Park & Elephant Orphanage: Guests have enjoyed visits to the elephant orphanage and exciting safaris at Nairobi National Park, both accessible from the hotel.
Harry Thuku Road, Nairobi, Nairobi, 00200, Kenya
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:30
- Check-out
- By 10:00-12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 146 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:30, and check-out is from 10:00 to 12:00.
Does the hotel offer parking?
Yes, parking is available on-site, and valet parking is also offered.
Are pets allowed at the hotel?
No, pets are not allowed at Fairmont The Norfolk.
Is there an airport shuttle service?
Yes, the hotel provides a paid airport shuttle. Guests have described it as a 'super feature'.
What dining options are available?
The hotel has a restaurant, a poolside snack bar, a snack bar, and an in-room breakfast service. The Tatou restaurant is particularly recommended by guests.
Does the hotel have family-friendly amenities?
Yes, there are family rooms and cots available, as well as babysitting/child services and a children's buffet.
The bottom line
Fairmont The Norfolk delivers a classic, well-run stay with standout service and a serene garden setting, minutes from Nairobi's National Theatre. While comfort can vary, the overall experience earns its high rating.
8.8A reliable historic choice in Nairobi.
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